Return/Exchange & Refund Policy

RETURN POLICY

We understand that you had some issues with our product and wish to return it, don’t worry we have a very flexible return policy in place for any discrepancies that you may face while shopping with Varanga.

  • Products that are eligible for return, can be returned within 7 days of receiving the shipment. 
  • We've only a one-time Return or Exchange policy.
  • An opening video is a must in case you claim that you have received a wrong product from our side.
  • Reverse pickup is to be done by our team and usually done in 3-5 working days.
  • We’re sorry for any disappointment, If you are not satisfied with your purchase. We will offer you store credit for the return, which will be provided within 10 days after the reverse pickup will be done.
  • Please ensure that the items are unused and in their original condition. We appreciate your understanding and hope we can serve you better next time.
  • The store credit needs to be used within 30 days.
  • Can apply for a return or exchange using this link: https://varangaofficial.shipdelight.in/find-orders
  • All returns are subject to the discretion of Varanga.
  • Reverse pickup for return requests is only available for selected number of pin codes. Your request for return is subject to the availability of a reverse pickup facility for your pincodes by our shipping partner. If the customer wants to return or have any questions, please write to care@varanga.co.in
  • We are not liable to refund for the wrong product sent by the customer as a return, if a customer wants their product back they have to bear shipping charges.

EXCHANGE POLICY

Exchange can be done within 7 days from the date of delivery.

Only products that are unused, unworn, unwashed, undamaged, with all their labels and tags completely intact, in original packaging, and eligible for exchange.

Please mail us your order no, name, address, and number, and email to care@varanga.co.in within 7 days of the product being delivered.

  • Please do note, that exchange is allowed once per order. Once the order is exchanged, it can't be returned.
  • We've only a one-time Return or Exchange policy.
  • Exchange is allowed with the same or different products
  • Cancellation of orders purchased during the sale might not be applicable it depends on sale/offers terms and conditions. We will mention our terms and conditions below the offers and sale section.
  • Customers can apply for a return or exchange using this link: https://varangaofficial.shipdelight.in/find-orders

Offer Products Return Policy

Please note that partial returns are not permitted for Offer Products orders. If you wish to return your order, both products must be returned together. Returns for a single product from Offer Products order will not be accepted.

Normally, we do not accept returns for individual products purchased under this offer. However, if a customer wishes to return only one product instead of the entire order, they will be eligible for a refund of 45% of the product’s value, since the product was purchased as part of this offer.

Offer Products Exchange Policy

If you would like to exchange your product for a different size of the same item, the exchange can be processed with a ₹99 logistics charge.

If you want to exchange your product with a different product, you will be required to pay the applicable price difference (if any) in addition to the ₹99 logistics charge.


DEFECTIVE PRODUCT

If you receive a damaged/defective product, contact us within 24 hours of receiving the product on care@varanga.co.in Once the complaint is raised, you have to send us a screenshot of your damaged/defective product along with the description of the damage on care@varanga.co.in

Other discount offers cannot be clubbed on a purchase during the sale period.


TAMPERED DELIVERY POLICY

Varanga uses third party logistics for processing all the orders. In unforeseen circumstances wherein logistics partner refuses to accept customer’s claim of wrong or tampered delivery or non-delivery of parcels, Varanga shall not be held liable for any loss until below mentioned guidelines are followed by customers.

If Varanga parcel is received in a tampered condition, the customer shall refuse to accept the parcel from the logistics partner.

In case the customer denies receiving the parcel, while the logistics partner shows the parcel to be delivered, the customer needs to raise the issue within 48 hours of delivery message. Varanga will share Proof of Delivery (POD) with the customer after receiving it from the logistics partner.

Even after sharing POD, if a customer refuses to accept the authenticity of the shared POD, Varanga can ONLY assist the customer in raising the concern with the concerned logistics partner. Varanga would re-fulfil the order ONLY when the logistics partner confirms that the parcel is lost and not delivered to the customer.