Shipping, Return & Cancellation Policy
1. Varanga believes in a customer-first philosophy, owing to that we aim to deliver your products to you in the safest and quickest manner. For the same reason, we partner only with reputed national couriers. Shipping within India is FREE for all orders above Rs. 999. For orders below that, we charge a flat Rs. 100 shipping fee.
2. Shipping time for different products may vary. Look for shipping info on the product page for individual shipping times.
3. Our courier partners will be able to deliver the shipment to you between Monday through Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
4. Address change will be accepted only if order has not been shipped. Address change is only possible if a new location is within the same state.
5. As soon as your package ships, we will email you your package tracking information.
Cancellation requests will be accepted strictly within 48 hours of placing the order only through email.
To cancel the order, You can whatsapp us on +91 9727067000 or Email Us - firstname.lastname@example.org (From 10 AM to 6 PM, Mon to Sat) within 48 hours of placing the order. We are closed on Sunday & Bank holidays.
If the product is already shipped from our end, we cannot accept cancellation for it.
We understand that you had some issues with our product and wish to return it, don’t worry we have a very flexible return policy in place for any discrepancies that you may face while shopping with Varanga.
- Products that are eligible for return, can be returned within 7 days of receiving the shipment. You need to email us the details of your order with the reason for returning to email@example.com within 7 days of receiving the product.
- In the unlikely event that your product arrives damaged, you should email us a photo of the damaged product with the Bar Code within 48 hours of receiving your order. Email: firstname.lastname@example.org
- We respect your decision and try our best to ensure a smooth return for your product. However, our team must receive your return request within 7 days at email@example.com. Once your request is received and approved, we will arrange for a return pick up at an agreed upon time.
- Once your return has been authorized, we'd be happy to process your refund. We will initiate the refund after we receive the item and it has gone through the necessary quality checks and will take 48 to 96 hours to reflect in your bank account.
- We aim to process all returns within ten (10) days. If you have any questions about your return, feel free to reach out to Team Varanga at firstname.lastname@example.org
- All returns are subject to the discretion of Varanga.
Exchange can be done within 7 days for the date of delivery.
Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange.
Please mail us your order no, name, address, number, email on email@example.com. or whatsapp us on +91 9727067000 with in 7 days of product delivered.
- Please do note, that exchange is allowed once per order.
- Size exchange is available (in case of size exchange, the customer is eligible to get a bigger or smaller size, equal to the amount of the exchanged product minus the COD cost of to & fro).
If you receive a damaged/defective product, contact us within 24 hours of receiving the product on firstname.lastname@example.org / +91-97270-67000 Once the complaint is raised, you have to send us a screenshot of your damaged/defective product along with the description of the damage on email@example.com
Other discount offers cannot be clubbed on a purchase during the sale period.